website policies

Pride Perfumes - Terms and Conditions

1. Introduction

   1.1. These terms and conditions govern the use of Pride Perfumes' products and services. By using our website, purchasing our products, or engaging with our services, you agree to abide by these terms and conditions.

   1.2. Pride Perfumes reserves the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review them periodically.

2. Product Information

   2.1. Product descriptions, prices, and availability are subject to change without notice.

   2.2. Pride Perfumes strives to provide accurate product information, but we do not guarantee the accuracy, completeness, or reliability of any information on our website.

3. Orders and Payment

   3.1. Placing an order on our website constitutes an offer to purchase our products. Pride Perfumes reserves the right to accept or reject any order.

   3.2. Payment must be made in full at the time of placing an order. We accept various payment methods as specified on our website.

4. Shipping and Delivery

   4.1. We will make reasonable efforts to ensure that products are shipped and delivered within the estimated timeframes. However, delivery times may vary, and Pride Perfumes is not responsible for delays caused by third-party carriers.

   4.2. Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for any damage or loss of products during shipping.

5. Returns and Refunds

   5.1. We accept returns of unopened and unused products within 7 days of purchase. You must contact us for a return authorization and follow our return process as outlined on our website.

   5.2. Refunds will be issued for the purchase price of the product(s) only, excluding shipping fees, and will be processed within a reasonable time.

6. Product Use and Safety

   6.1. Our products are intended for external use only. Avoid contact with eyes and sensitive areas. In case of irritation, discontinue use and consult a healthcare professional.

   6.2. Pride Perfumes is not responsible for any adverse reactions or allergies that may occur from the use of our products.

7. Intellectual Property

   7.1. All content, logos, trademarks, and designs on our website and products are the property of Pride Perfumes and are protected by intellectual property laws. Unauthorized use or reproduction is prohibited.

8. Privacy

   8.1. Your privacy is important to us. We collect and use your personal information in accordance with our Privacy Policy, which can be found on our website.

9. Limitation of Liability

   9.1. Pride Perfumes shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

10. Governing Law

    10.1. These terms and conditions are governed by the laws of Democratic socialist republic of Sri lanka. Any disputes shall be subject to the exclusive jurisdiction of the courts of Democratic socialist republic of sri lanka.

11. Contact Information

    11.1. For any questions or concerns regarding these terms and conditions, please contact us at info@prideperfumes.lk. By using Pride Perfumes' products and services, you acknowledge that you have read, understood, and agreed to these terms and conditions in their entirety.

 

Pride Perfumes Return Policy

At Pride Perfumes, we want you to be completely satisfied with your purchase. If you are not satisfied with your pride perfume for any reason, you may be eligible for an exchange, subject to the following terms and conditions:

7 Day Return Window: You have 7 days from the date of delivery to initiate a return for an exchange. To initiate a return, please contact our customer service team within this timeframe.

Package Condition: The perfume package, including any seals or tamper-evident features, must be in its original, unopened, and undamaged condition to be eligible for an exchange. If the package has been opened or tampered with in any way, the return for exchange may be denied.

Product Condition: The perfume itself should also be in its original, unused condition. It should not have been sprayed or otherwise used. The product should be returned in its original packaging.

Return Process: To initiate a return for an exchange, please contact our customer service team by emailing info@prideperfumes.lk or calling 075-9704930. You will be asked to provide your order number and a brief description of the reason for the return.

Exchange Process: Upon approval of your return request, we will provide you with instructions on how to return the product. Once we receive and inspect the returned item to ensure it meets our return policy criteria, we will process the exchange. You may be eligible for an exchange of the same perfume or an alternative product of equal or lesser value. The shipping costs for the exchange may be the customer's responsibility.

Refunds: Please note that our standard return process is for exchanges, not refunds. If you wish to receive a refund instead of an exchange, please contact our customer service team for further assistance.

 

Privacy Policy for Pride Perfumes

At Pride Perfumes, we value your privacy and are committed to protecting your personal information. This brief privacy policy outlines how we collect, use, and safeguard your data.

Information We Collect:

• Contact Information: We collect your name, email address, and phone number to process and fulfill your perfume orders.

How We Use Your Information:

• Order Processing: We use your information to process and fulfill your orders efficiently.

Data Security:

• We employ industry-standard security measures to protect your data from unauthorized access.

Sharing Your Information:

• We do not sell or share your personal information with third parties except for order processing.

Your Rights:

• You can request access, correction, or deletion of your personal data by contacting us.

Changes to this Policy:

• We may update this policy as needed. Any significant changes will be communicated to you.

Contact Us:

If you have questions or concerns about your privacy or this policy, please contact us at info@prideferumes.lk

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